Saying ‘no’ to a colleague, boss or customer can be difficult. It can also build trust and strengthen your business (and personal) relationships. How? What’s more important than the words you use is the intention behind them. Try these problem-solving tips the next time you have to decline a request. For more information on Communicating to Engage, email me at tracy@on-the-same-page.com.

Try these problem-solving tips the next time you have to decline a request.

Tracy Benson, Founder and CEO, On the Same Page, LLC, is an industry leader helping organizations foster honest relationships and drive toward shared goals through candid and actionable communication.