Saying ‘no’ to a colleague, boss or customer can be difficult. It can also build trust and strengthen your business (and personal) relationships. How? What’s more important than the words you use is the intention behind them. Try these problem-solving tips the next time you have to decline a request. For more information on Communicating to Engage, email me at tracy@on-the-same-page.com.

Try these problem-solving tips the next time you have to decline a request.